We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Most complaints can be resolved in practice. Please speak to a member of the team if you have a concern and they will assist you where er possible. Alternatively, if you with to speak to the Practice Manager – Claire Hollinshead you can request to do so. Please note an appointment may need to be booked if she is not available at the current time.
If you do not wish to speak to the practice staff you can request that the Integrated Care Board (ICB) investigate your complaint, they will then contact on your behalf:
Complaints,
Oldham- NHS GM,
Civic Centre
West Street
Oldham
OL 1UT
Email: gmicb-old.customercare@nhs.net
Telephone: 07966746117
Complaints should be within 12 months of the occurrence, or 12 months from when you become aware of the matter. We will aim to respond within three business days. We will investigate and provide the findings as soon as possible and will provide updates regarding the investigation.
We will ensure all complaints are investigated with the upmost confidentiality and are not held within the patient health care record.
One a final response has been issued with the full details and the outcome of the complaint we will notify you.