Total Triage from October 2025
How will this work?
The new Triage system lets patients contact the Practice from 8:00am every working day to submit a clinical or non-clinical query or request. This will also help to reduce the wait times previously experienced by those needing to contact the Practice by phone.
When you submit an online request, the GP will clinically assess your request and if deemed clinically appropriate the GP will do one of the following:
Give you an on-the-day face-to-face or telephone appointment with an appropriate clinician.
OR give you a routine appointment with an appropriate clinician e.g. GP, nurse practitioner, clinical pharmacist etc.
OR direct you to another service e.g. pharmacy etc.
All non-clinical queries or requests will be handled in the normal way.
You can use the system in the following ways.
Click on our website The Chowdhury Practice – Integrated Care Centre, New Radcliffe Street, Oldham, OL1 1NL , select the ‘Online Services’ button
at the top of the home page or the link in the green ‘Contact us online’ banner near the top of the page or the NHS app.
On the next page select one of the following:
. I have an admin request
. I have a health problem
. I want to read online advice
This will then take you through a series of questions which creates a form.
Complete the form and press ‘Submit’.
If you don’t have internet access but still need to contact The Chowdhury Practice.
You can still ring the Practice on 0161 271 3150 and our Reception team will assist in completing the required form over the phone.
THANK YOU
This is a new system for us and we are still in the process of ensuring we have a robust system for use on 6th October 2025 . Implementing the changeover there will be tweaks and teething issues, but by working together – we will make this work for you.
This process will enable us to most effectively use our time to deliver quality care to as many of our patients as possible.
Thank you again to you all.
Yours sincerely,
Dr M Chowdhury and Team