Average earnings calculation for the year ended 31 March 2019

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The mean earnings for GPs working in  the Chowdhury Practice in the financial year ended 31st march 2019 was £77,000 before deduction of employee`s superannuation contributions, tax and National Insurance. This average pay for the 1 full-time GP and 3 GP locums who worked in the Practice for more than 6 months during that year.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Most complaints can be resolved in practice. Please speak to a member of the team if you have a concern and they will assist you where er possible. Alternatively, if you with to speak to the Practice Manager – Claire Hollinshead you can request to do so. Please note an appointment may need to be booked if she is not available at the current time.

If you do not wish to speak to the practice staff you can request that the Integrated Care Board (ICB) investigate your complaint, they will then contact on your behalf:

Complaints,

Oldham- NHS GM,

Civic Centre

West Street

Oldham

OL 1UT

Email: gmicb-old.customercare@nhs.net

Telephone: 07966746117

Complaints should be within 12 months of the occurrence, or 12 months from when you become aware of the matter. We will aim to respond within three business days. We will investigate and provide the findings as soon as possible and will provide updates regarding the investigation.

We will ensure all complaints are investigated with the upmost confidentiality and are not held within the patient health care record.

One a final response has been issued with the full details and the outcome of the complaint we will notify you.

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.